Refund Policy

Refund Policy – Sheet Happens

Last updated: October 2025

 

At Sheet Happens, we’re committed to delivering high-quality, personalised work and digital products that help you stay organised, on-brand, and in control.

 

This Refund Policy explains when and how refunds may be issued for services and digital goods purchased from us.

 

1. Services (Custom Work)

 

Our services include administrative support, spreadsheet setup, design work, and custom template creation.
Because each project is tailored to your specific business, refunds are handled on a case-by-case basis.

• Once work has begun, refunds are not normally issued unless we are unable to deliver the agreed service.

• If you decide to cancel a project before completion, we may, at our discretion, refund a portion of any payment made, depending on the stage of progress.

• If the final deliverables have been provided, no refunds will be available.

We always aim to resolve issues through revisions, communication, and collaboration before considering any refund.

 

2. Digital Products (Templates, Downloads, Resources)

 

Due to the nature of digital products, all sales of templates, downloads, or digital files are final and non-refundable once the files have been delivered or accessed.
However, we want you to be satisfied with your purchase - if you experience technical issues accessing your product, please contact us and we’ll help resolve it quickly.

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3. Changes or Cancellations

 

If you wish to cancel a service, please contact us as soon as possible.
We will review the status of the project and confirm whether any portion of your payment can be refunded, depending on the amount of work completed.

 

4. Quality Guarantee

 

We pride ourselves on clear communication, collaboration, and attention to detail.
If you’re not fully satisfied with the service outcome, we’ll work with you to make reasonable revisions (within the project scope) to meet your expectations.

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5. Legal Disclaimer

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All digital products, templates, and materials provided by Sheet Happens are for personal or business use only and may not be resold, shared, or redistributed.
We make every effort to ensure our products and services meet the needs of our clients, but Sheet Happens cannot be held liable for outcomes outside of our control or for misuse of provided materials.

 

5. Contact Us

 

If you have any questions about this policy or wish to request a review of a refund situation, please get in touch:

Email: [Insert your business email here]

Based in: United Kingdom

We aim to respond to all refund enquiries within 3 working days.